• (Call Center) Continuing Care Representative

    Job Locations US-CA-Artesia
    Job ID
    Call Center
    Regular Full-Time
  • Overview

    Our network of offices servicing California and Washington means West Coast Dental is continuously looking for talented individuals to join our rapidly growing team. The variety of opportunities includes corporate, clinical, and field office positions.


    If you enjoy Welcoming, Communicating, and Delivering best practices, then West Coast Dental has the right career path for you!


    Welcome to West Coast Dental!



    • Utilize all necessary data to contact patient for follow up appointments
    • Properly appoint patients and provide all required patient information in scheduling book
    • Meet or exceed monthly performance metrics
    • Follow up with patients who do not show up for appointments and re-appoint
    • Promote patient care and friendly attitude to all callers
    • Attend and participate in staff meetings and team huddles
    • Participate on committees and special projects as requested
    • Other duties as assigned by supervisors of the company



    • Caring, nurturing personality
    • High School diploma or equivalent (GED) required
    • Fluency in English and Spanish
    • Ability to handle a large volume of phone calls, emails and documentation
    • You like to help others
    • Strong communication skills
    • Ability to maintain outgoing, friendly attitude with patients and staff, even under pressure
    • Ability to problem solve and work in a team
    • Ability to work with interruptions and to stay focused
    • Knowledge of proper grammar, spelling, and punctuation
    • Ability to meet deadlines

    We recognize the importance of investing on our most valuable asset that strengthens the very foundation of West Coast Dental, our employees. In line with this objective, we understand that providing excellent service to our employees facilitates professional and personal growth that will enable them to live our company principle - To Welcome, Communicate and Deliver unparalleled customer service.


    West Coast Dental offers a competitive benefit package designed to enhance the lives of our employees.


    West Coast Dental offers:

    • Sick Pay
    • Holiday Pay
    • Vacation Pay
    • Medical (including prescriptions)
    • Vision insurance
    • Comprehensive dental benefit
    • Voluntary supplemental insurance for life, disability, critical illness, cancer, gap and accident
    • Continuing education
    • Advancement opportunities
    • 401 (k) plan  
    • Referral bonus incentive programs
    • Flexible Spending Accounts (Health Care & Dependent Care)


    We are proud to be an EEO/AA employer M/F/D/V.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed