Regional Manager

Job Locations US-CA-Los Angeles
Job ID
Regular Full-Time


Our network of offices servicing California and Washington means West Coast Dental is continuously looking for talented individuals to join our rapidly growing team. The variety of opportunities includes corporate, clinical, and field office positions.


If you enjoy Welcoming, Communicating, and Delivering best practices, then West Coast Dental has the right career path for you!


Welcome to West Coast Dental!



  • Assist with recruitment, interviewing, and hiring of dental office staff
  • Supervise staff members
  • Work with office staff managers and doctors on dental services quality standards and customer service
  • Ensure that all schedules are productively booked
  • Audit charts
  • Ensure telephones are answered in a timely manner
  • Ensure that patients are greeted politely and charts are passed to the back office in a timely manner
  • Ensure supervision of insurance, Denti-Cal, and HMO billing
  • Review insurance claims for errors
  • Monitor patient financing and ensure that all information on the credit applications is filled out completely and verified in accordance with Company policy
  • Monitor the contract usage
  • Ensure that private and insurance payments are received in a timely manner 
  • Monitor employee performance and provide performance feedback on a regular basis
  • Discipline and terminate personnel when necessary
  • Resolve personnel conflicts
  • Manage personnel compensation
  • Supervise the sterilization procedures to ensure that instruments and trays are prepared and maintained in accordance with OSHA standards
  • Ensure that employees receive proper training on OSHA guidelines, Hazard Communication, and HIPAA privacy regulations
  • Monitor the office’s compliance with the rules and regulations of all agencies and regulatory bodies, including, but not limited to, OSHA and HIPAA compliance
  • Ensure that back office staff wear protective barriers
  • Review emergency evacuation and fire code standards
  • Implement and enforce the Safety Program and Code of Safe Practices


Position Qualifications

  • High School diploma or equivalent (GED) required
  • Minimum 3-5 years of dental office management experience required
  • Minimum of 3 years Regional Manager experience
  • Knowledge of OSHA and HIPAA Compliance Standards required
  • Advanced knowledge and use of dental terminology required
  • Hands-on experience with computerized billing systems required
  • Minimum typing speed of 30 WPM required
  • College degree in Business Administration or related field preferred
  • Knowledge of and proficiency in finance, human resource management, and principles of business preferred
  • Bilingual: English & Spanish required (if the geographic location of the office does not require the applicant to be bilingual, applicants who only speak English may be considered)
  • Means to travel from one office to another, required as necessary
  • CPR and First-Aid certification preferred

Interpersonal and Organizational Skill Requirements

  • Ability to effectively lead a staff of employees
  • Ability to communicate effectively and work with managers, patients, employees, doctors, and vendors
  • Ability to work unsupervised
  • Ability to effectively manage time  
  • Ability to work with interruptions and to manage multiple priorities
  • Ability to work under pressure
  • Knowledge of filing procedures and systems
  • Proficiency in spelling and alphabetizing
  • Ability to write legibly and work with numbers
  • Ability to meet deadlines
  • Ability to satisfactorily perform essential functions of the position


Technological Skill Requirements

Business Machines

  • Calculator
  • Fax Machine
  • Copy Machine
  • Postage Meter
  • Credit Card Terminal
  • Multiple Phone Lines
  • Scanner


  • Microsoft Word and Excel
  • Dental Software
  • Internet
  • Email


Dental Equipment

  • Autoclave/Chemiclave
  • Ultrasonic
  • X-Ray Machine
  • X-Ray Processor
  • X-Ray Duplicator
  • Intra-oral Camera
  • O2 and N2O



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