Collector

US-CA-Los Angeles
Job ID
2017-1881
Category
Accounting/Finance
Type
Regular Full-Time

Overview

Our network of offices servicing California and Washington means West Coast Dental is continuously looking for talented individuals to join our rapidly growing team. The variety of opportunities includes corporate, clinical, and field office positions.

 

If you enjoy Welcoming, Communicating, and Delivering best practices, then West Coast Dental has the right career path for you!

 

Currently we are looking for a Collector to join our Corporate team!

Responsibilities

The successful candidate will assist, maintain and deliver the following:

  • Assist with outbound collection efforts on past due accounts receivable accounts / patient balances
  • Work with dental offices on aged accounts so as to appropriately collect patient share from the responsible party
  • Process corporate accounts receivable adjustments in accordance with the policies and procedures for past due accounts and erroneous balances
  • Assist regional managers with reporting and ad-hoc queries as to the offices with highest uncollectible amounts as well as trends and potential training opportunities
  • Answer inbound calls from patients on account queries
  • Process inter-office transfers between patient accounts and/or dental offices
  • Work with the field billers on educating them on repetitive errors and/or complex billing processes
  • As needed posting/adjusting of certain payments received from insurance carriers and/or patients
  • Assist the AR team in ad-hoc month end reports and projects

Qualifications

  • Must speak Spanish
  • Teamwork and patience
  • Demonstrate proficiency in Microsoft Excel and Word
  • Must be able to work independently (with minimal supervision) to ensure timely and accurate completion of tasks
  • Preferred prior collections experience in a healthcare environment (not necessary)
  • Must have strong organizational, problem solving and analytical skills
  • Excellent technical, oral , and written communication skills 
  • Standing, walking, sitting, repetitive movements and use of mechanical controls, such as keyboard, are frequently require
  • High school diploma
  • Relevant experience in collections department for past due accounts in healthcare/dentistry

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