Office Manager

US-CA-Los Angeles
Job ID
2017-1846
Category
Management
Type
Regular Full-Time

Overview

Our network of offices servicing California and Washington means West Coast Dental is continuously looking for talented individuals to join our rapidly growing team. The variety of opportunities includes corporate, clinical, and field office positions.

 

If you enjoy Welcoming, Communicating, and Delivering best practices, then West Coast Dental has the right career path for you!

 

Welcome to West Coast Dental!

Responsibilities

The Ortho Manager will perform a variety of duties within the dental location but will focus primarily on growing revenue and orthodontic case acceptance. A comprehensive list of responsibilities and expectations are detailed below.

  • Responsible for growing Ortho practice by ensuring revenue growth and Case Acceptance. A reasonable target goal is to achieve a minimum of (3) starts per day.
  • Create an environment in assigned region that promotes an Ortho culture. Creates strategic relationships with Office Managers, Regional Mangers, General Dentists and Orthodontists.
  • Provide effective leadership, coaching, and mentoring to Ortho staff in an effort to identify and implement opportunities for improvement and to execute Ortho best practices.
  • Analyze key metrics and recommend addition or subtraction of Orthodontic days/services.
  • Create and maintain relationships with all Orthodontists in each Region.
  • Coach General Dentists and General Office Managers on referral language when identifying orthodontic candidates as part of the exam process.
  • Recruit, manage, develop and evaluate talent. Participate in the hiring of Ortho Assistants and Coordinators (Contribute to employee performance reviews, and conduct performance counseling when appropriate).
  • Report weekly to the Regional Manager, detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems, via a detailed reporting document.
  • Maintain an appropriate professional appearance and demeanor in accordance with Company policies.  Ensure compliance with Company policies, as well as State, Federal and other regulatory bodies.
  • Daily, Weekly, Monthly & YTD: Reporting and follow up of Ortho revenue targets, starts, collections, AR/Bad Debt MTD vs Budget/Target to Regional Managers.
  • Participate in monthly meetings with Regional Manager to discuss MTD/YTD Orthodontic P&Ls and set action plan to meet case acceptance (Starts) targets.
  • Work with the Regional Manager, Company Officers, and Office Managers to set goals for Consults, production and collection on a monthly basis.
  • Help regulate office inventory, ordering, usage, and the cost of all office, dental, and lab supplies, materials, tools, and equipment.
  • Work with office staff, managers and doctors on dental services quality standards and customer service.
  • Ensure that all schedules are productively booked. Each Ortho day should have no less than 15 consults scheduled.
  • Assist with recruitment, interviewing, and hiring of all Ortho staff.
  • Supervise all Ortho staff members while in the dental office.
  • Audit Ortho charts in collaboration with General Office Managers and Staff for past due payments.
  • Ensure Insurance, Denti-Cal, and HMO billing is being done accurately and timely.
  • Ensure pre-authorizations are going out in a timely manner.
  • Ensure all patient share portions are being collected and paid in a timely manner.
  • Develop and implement systems for tracking patient treatment plan compliance and ensuring completion within contracted time frame.
  • Monitor patient financing and ensure that all information on the credit applications is filled out completely and verified in accordance with Company policy.
  • Implement and enforce all legal provisions and Company policies and procedures outlined in the Employee Handbook.
  • Prepare safety, risk management, workers’ compensation, and incident reports as necessary and forward all applicable reports to the Support Center.
  • Help resolve patient conflicts in a timely manner. All patient complaints should be addressed within 24 hours in collaboration with Regional Manager.
  • Coordinate, supervise, and/or facilitate team huddles every time you are in an office with all Ortho employees.

Qualifications

  • High School diploma or equivalent (GED) required
  • Minimum 3-5 years of dental office management experience required
  • Knowledge of OSHA and HIPAA Compliance Standards required
  • Advanced knowledge and use of dental terminology required
  • Hands-on experience with computerized billing systems required
  • Minimum typing speed of 30 WPM required
  • College degree in Business Administration or related field preferred
  • Knowledge of and proficiency in finance, human resource management, and principles of business preferred
  • Bilingual: English & Spanish required (if the geographic location of the office does not require the applicant to be bilingual, applicants who only speak English may be considered)
  • Means to travel from one office to another, required as necessary
  • CPR and First-Aid certification preferred

We recognize the importance of investing on our most valuable asset that strengthens the very foundation of West Coast Dental, our employees. In line with this objective, we understand that providing excellent service to our employees facilitates professional and personal growth that will enable them to live our company principle - To Welcome, Communicate and Deliver unparalleled customer service.

 

West Coast Dental offers a competitive benefit package designed to enhance the lives of our employees.

 

West Coast Dental offers:

  • Sick Pay
  • Holiday Pay
  • Vacation Pay
  • Medical (including prescriptions)
  • Vision insurance
  • Comprehensive dental benefit
  • Voluntary supplemental insurance for life, disability, critical illness, cancer, gap and accident
  • Continuing education
  • Advancement opportunities
  • 401 (k) plan  
  • Referral bonus incentive programs
  • Flexible Spending Accounts (Health Care & Dependent Care) 

We are proud to be an EEO/AA employer M/F/D/V.

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